Terms & Conditions

1. Definitions

In these Terms & Conditions:

• "Villa" refers to Villa Florente and all areas of the property.

• "Owner" refers to Caroline Riddell-Clark, the owner and manager of Villa Florente.

• "Guest" refers to the lead guest who makes the booking and all members of their party.

• "Booking" refers to a confirmed reservation for a stay at the Villa.

• "Stay" refers to the period of occupation agreed at the time of booking.

 

2. Bookings & Enquiries

Villa Florente is offered exclusively for a limited number of weeks each year. All enquiries are considered personally by the Owner. Submission of an enquiry does not constitute a confirmed booking.

A booking is confirmed only upon receipt of a signed booking agreement and payment of the required deposit. The Owner reserves the right to decline any enquiry at their discretion.

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The minimum stay is 7 nights during peak season and 5 nights during winter. Prices start from €1,100 per night.

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3. Payment

All prices are quoted in Euros (€). The Owner is not responsible for any currency conversion fees charged by your bank or payment provider.

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4. Security Bond

To protect the Villa and its contents, a fully refundable security bond is required prior to arrival. The bond amount will be confirmed in your booking documentation.

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The security bond will be refunded within 7–14 days of your departure, subject to a satisfactory inspection of the property. The Owner reserves the right to withhold all or part of the bond to cover the cost of any damage, breakage, excessive cleaning, or breach of these Terms & Conditions occurring during your stay.

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The Guest is responsible for any damage caused by members of their party exceeding the value of the security bond.

 

5. Cancellation Policy

We understand that plans can change. Our standard cancellation policy is as follows:

• More than 30 days before arrival: Full refund of any deposit or payments made, minus a small administration fee.

• 20–30 days before arrival: 50% of the total booking value is retained. The remaining balance (if already paid) will be refunded.

• Less than 20 days before arrival: The full booking amount is non-refundable.

• No-show / failure to arrive: No refund will be issued.
   

We strongly recommend purchasing comprehensive travel insurance to cover unforeseen circumstances, including cancellation. Policy terms may vary for peak season bookings or long stays — please refer to your booking confirmation for the specific terms applicable to your reservation.

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Booking Date Changes

We will always try to accommodate date changes where possible, subject to availability. Please contact us as soon as possible if you need to adjust your reservation. The earlier you let us know, the more options we will have to find a solution. Changes are not guaranteed and may be subject to a rate adjustment if the new dates fall in a different season.

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Owner Cancellation

In the unlikely event the Owner must cancel a confirmed booking, all payments made will be refunded in full. The Owner’s liability is limited to this refund and does not extend to any other costs incurred by the Guest, such as flights or travel arrangements.

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6. Exit Cleaning Fee

An end-of-stay cleaning fee of €550 is required for every booking. This covers a thorough professional clean of the villa after your departure. The fee will be confirmed in your booking documentation.

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We simply ask that you leave the property in a reasonably tidy condition and respect the space as you found it. Excessive mess, staining, or cleaning requirements beyond normal use may be charged additionally from the security bond.

 

7. Occupancy

The maximum occupancy of Villa Florente is 12 registered guests. This limit is strictly enforced and may not be exceeded at any time, including during daytime visits.

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Only guests named in the booking confirmation are permitted to stay overnight at the Villa. Any additional overnight guests must be approved in advance by the Owner.

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The Lead Guest must be 18 years of age or older and accepts responsibility for all members of their party.

 

8. House Rules

By confirming a booking, all guests agree to comply with the following house rules. These rules are in place to protect the Villa, its neighbours, and the enjoyment of all guests.

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Noise & Neighbours

Villa Florente is located in a residential area and we ask all guests to be respectful of our neighbours at all times.

• Outdoor noise must be kept to a minimum after 10:00 pm.

• Loud music, amplified sound, or any noise disturbance that may affect neighbours is not permitted at any time.

• Guests are expected to use outdoor spaces considerately and keep voices at a reasonable level throughout the day.

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Our neighbours are one of the most important considerations at Villa Florente. Complaints from neighbours may result in the immediate termination of your stay without refund.

No Parties or Events

• No parties, events, weddings, or group gatherings beyond the registered guests are permitted at the Villa.

• The Villa may not be used as a venue for any commercial, promotional, or ticketed event.

Registered Guests Only

• Only guests listed on the booking confirmation may access and stay at the Villa.

• Unregistered visitors during the day must be approved by the Owner in advance.

• Unregistered overnight guests are strictly prohibited.

Smoking

• Smoking is permitted in designated outdoor areas only.

• Smoking is strictly prohibited inside the Villa, including all indoor rooms, bathrooms, and covered terraces.

• Guests must dispose of cigarette butts responsibly and not leave them on the grounds.

Pets

• No pets are permitted at the Villa under any circumstances.

General Property Care

• Guests must treat the Villa and all its contents with care and respect.

• Please do not move or rearrange furniture, artwork, or fixtures without prior permission.

• Any damage or breakage, however caused, must be reported to the Owner immediately.

• The Villa’s pool, outdoor areas, and equipment are used entirely at guests’ own risk.

[Add any specific pool rules, e.g. no glass near the pool, no unsupervised children]

 

9. Arrival & Departure

Check-in: 4.00pm

Check-out: 10.00am

Early check-in or late check-out may be possible subject to availability and must be arranged with the Owner in advance. Additional charges may apply.

Guests are responsible for ensuring all members of their party vacate the property by the agreed check-out time.

 

10. Additional Services

Villa Florente offers a range of optional additional services, including concierge and planned itineraries, daily or live-in cleaning, private chef, and extra cot provision. These services are subject to separate arrangements and pricing, confirmed at the time of booking.

The Owner will use reasonable endeavours to arrange requested services but cannot guarantee availability. Third-party service providers operate independently and the Owner accepts no liability for their performance.

 

11. Liability & Guest Responsibility

The Owner takes all reasonable steps to ensure the Villa is safe, well-maintained, and fit for purpose. However:

• Guests stay at the Villa entirely at their own risk.

• The Owner accepts no liability for any injury, illness, loss, or damage suffered by guests or their belongings during their stay, except where such liability cannot be excluded by law.

• The Owner is not responsible for any loss or inconvenience caused by circumstances beyond their control, including but not limited to utility outages, extreme weather, or third-party service failures.

• Guests are responsible for ensuring adequate travel and personal insurance is in place for the duration of their stay.

The Guest accepts full responsibility for the conduct and safety of all members of their party, including minors.

 

12. Owner Access

The Owner or their authorised representatives reserve the right to access the property at any time in the event of an emergency, or at reasonable agreed times for maintenance, cleaning, or inspection. Where possible, reasonable notice will be given.

 

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of France. Any disputes arising in connection with a booking or stay at Villa Florente shall be subject to the exclusive jurisdiction of the French courts.

 

14. Changes to These Terms

The Owner reserves the right to update these Terms & Conditions at any time. The version in effect at the time of booking confirmation will apply to your stay. We encourage guests to review these terms prior to each booking.

 

15. Contact

For any questions regarding these Terms & Conditions, please contact:

Villa Florente

Managed by: Caroline Riddell-Clark

Email: caroline@villaflorente.com