Privacy Policy

Villa Florente is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or make an enquiry to stay with us.

Please read this policy carefully. If you have any questions, you are welcome to contact us at caroline@villaflorente.com.

Last Updated: 08.03.2026

1. Information we Collect

Information you provide to us

When you submit an enquiry through our website, we may collect:

Your name and contact details (email address and phone number)
Your preferred stay dates and number of guests
Information about your group and the nature of your stay
Your preferences for additional services (e.g. private chef, concierge)
Whether you wish to subscribe to our newsletter

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

Your IP address and browser type
Pages visited and time spent on the site
Referring website or search terms used to find us
Wix Analytics

2. How We Use Your Information

We use the information we collect to:

Review and respond to your stay enquiry
Communicate with you about your booking or potential booking
Send you our newsletter, if you have opted in
Improve our website and guest experience
Comply with any legal obligations

We will not use your information for any purpose other than those listed above without your consent.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: to manage your enquiry and any subsequent booking
Legitimate interests: to improve our website and services
Consent: for newsletter communications (you may withdraw consent at any time)

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With trusted service providers who assist us in operating the website or conducting our business (e.g. website hosting, email platforms), who are bound by confidentiality obligations
Where required by law or to protect our legal rights

5. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, although this may affect certain features of the site.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict the processing of your information
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at caroline@villaflorente.com.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised 'last updated' date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

Villa Florente

Managed by: Caroline Riddell-Clark

Email: caroline@villaflorente.com